myshape.com.au is part of a group of related Australian businesses. The responsible Australian entity is registered under ABN 17 677 036 387.
1. What this policy covers
Your privacy matters to us. This policy describes how information connected with you is handled when you visit myshape.com.au, complete an assessment or contact us. It also explains the choices and rights available under Australian law.
2. Details you may share
The information we receive depends on what you choose to do. It may include:
- identity and contact details, such as your name, age, email address or phone number;
- your answers, free-text comments, preferences, goals and personal circumstances;
- messages or requests you send to us;
- the page or campaign that brought you to the website; and
- technical details such as browser type, device, general location, network address and activity timestamps.
You choose whether to begin the assessment and what optional information to enter. Where Australian law requires consent for particular details, we will ask for it.
3. How details reach us
Most information comes directly from you. Limited technical and referral details may be recorded automatically when you browse. We may also receive information from another business in our group, or from a supplier acting for us, where that handling is permitted.
4. What we do with information
We may use information to run and protect the website, remember assessment progress, respond to you, understand whether campaigns are useful, improve the experience, prevent misuse, keep appropriate business records and complete a next step you actively select. We may also use it for a purpose made clear when it is collected or otherwise allowed by law.
5. When information may be shared
Information may be provided to related Australian businesses, website and data-hosting suppliers, communications and security providers, professional advisers, regulators or authorities, and parties involved in a business restructure. Each recipient receives only what is reasonably needed for its role or as required by law.
We do not exchange personal information for money.
6. A next step you choose
When you finish the assessment, you may choose to continue to a separate website. To avoid asking you to re-enter everything, your submitted answers can be passed securely to that next stage. Its own privacy notice may also apply and should be read before you proceed.
7. Browser storage and cookies
We use browser storage and similar tools where needed to keep the website working, save your place, retain referral information and understand basic performance. Browser controls can block or remove these tools, although doing so may prevent progress from being remembered.
8. Protection, location and retention
We use reasonable technical and organisational safeguards. Suppliers may handle information in Australia or in other countries where they operate. We retain identifiable information only while it is reasonably needed for the purposes above, to resolve issues or to meet record-keeping duties. Information may instead be de-identified where lawful.
9. Accessing or updating your details
You can ask what personal information we hold about you or request a correction. We may first need to verify your identity. Australian law allows some requests to be limited or refused; if that happens, we will usually explain the reason.
10. Questions or concerns
Email support@myshape.com.au with enough information for us to understand your request. We will review privacy concerns fairly and respond within a reasonable time.
11. Policy updates
This policy may change as the website or our obligations change. The latest version will appear here with its effective date.